Have a question? Please browse the FAQs below. We tried to think of all the questions you might have—but if we missed something please call us at 888.733.0631 or email us at email@example.com.
Our Customer Service hours are Monday – Friday, 10:00 am – 6:00 pm EST.
I saw on your site a reference to a ‘joyful experience’ — what is that?
Our company brand ideal is ‘Mele & Co. exists to create joyful experiences.’ Basically, we are centered on the concept of creating a unique and joyful experience for each customer. We offer a special focus on the personal moment of connection with a Mele & Co. gift that helps reinforce our commitment to customer service and our goal of creating a meaningful experience based around our product. This ‘experience’ is different for everyone and involves the gift giver and the gift receiver—but the experience is always developed at the moment of purchase. Did you give this as a sweet 16 gift? Was it a special Father’s Day gift to hold your dads amazing collection of watches, a new gift for your bride to hold her treasured new rings, when the ballerina box was opened did your granddaughter have a an expression of sheer joy and amazement you could never recapture except for the picture you snapped? These are some of our Mele & Co. experiences…what is yours?
What is the ‘My Story’ section on your site about?
We are so happy you noticed! ‘My Story’ is an area where you can tell us about your joyful experience as described in the question above. In this section you can share your jewelry box story—a nostalgic story, a new story, about a gift you gave, a gift you received …or maybe a jewelry box you bought for yourself! Your story might be a nostalgic one and you don’t even know if it was a Mele & Co—that’s ok! Share your story of your jewelry box experience with us – any jewelry box - and your experience will shared to bring joy to all our Mele & Co. friends!
Can I send you pictures with My Story?
Please do! Pictures of the jewelry box, maybe a photo from the event or even a picture of you –we love seeing pictures. There is a link to upload images on the ‘My Story’ section.
Will you be posting my story and images on your site?
Yes – if you fill out the form for ‘My Story’ and upload images to us – we will post them. We may have to edit them down a bit if necessary but by filling out the form you are giving us permission to post these pictures and comments.
Will you put my full name with my story?
No, we will share stories by first name or initial, and sometimes by state. We value your privacy so we will never use your full name.
How do I order?
Just click on ‘Add To Bag’ and then proceed to ‘Checkout’ and follow the instructions. It’s easy!
Can I call my order in?
Of course! We love talking with our Mele & Co. friends!! Please call us at 1-888-733-0631. We are happy to help!
What if I have a question about my order or account?
We love to talk, we love to talk - please call us! Or if you prefer just email us – we are happy to assist! 1-888-733-0631 or firstname.lastname@example.org
What credit cards do you accept?
We accept all major credit cards: MasterCard, Visa, American Express and Discover.
Do you accept Paypal?
Yes we do! You can order without getting off the couch to get your card. We love convenience!
Can I include a card or message with my order?
Yes! During checkout, you will have the opportunity to add a gift message to be included. If your purchase isn't for a gift, simply leave this section blank.
Privacy & Security
I'm concerned about my privacy and security when placing an order online. What does Mele & Co. do with my personal information?
Is the shipping really free?
Yes, as long as it ships within our free terms. All Mele & Co. website retail orders ship free Fed-Ex Home Delivery Ground Service or Fed-Ex SmartPost to residential addresses within the contiguous United States. Shipping method will be selected at time of shipment. Unfortunately, we can’t ship free to Alaska or Hawaii, but please call us and we can ship there for you.
What is Fed-Ex Home Delivery?
Fed-Ex Home Delivery is a ground service of Fed-Ex that ships to residential locations. This service delivers Tuesdays through Saturdays. Please note our free shipping is to residential addresses. Make sure to review the shipping options outlined in the Service Descriptions section during check out for further details.
What is Fed-Ex SmartPost?
Fed-Ex SmartPost is a ground service of Fed-Ex that uses the U.S. Postal Service for final delivery and ships to residential locations in the contiguous United States. This service delivers Mondays through Saturdays. Please note our free shipping is to residential addresses. Make sure to review the shipping options outlined in the Service Descriptions section during check out for further details.
Why are there two different ways Mele & Co. ships free?
When shipping is free, we select the most economical shipper for your order’s package size.
Will I be able to select the type of free shipping?
When selecting free shipping, we will select the shipper for your order when your order is ready to ship.
How will I know which way my order shipped?
The type of shipping selected for your order will show when you track your shipment, using the tracking number sent to you in an order confirmation email.
You say 'Free Same-Day Shipping'. Will my order really be shipped the same day?
Yes it will if you order in time! Orders placed before noon EST on regular shipping days will ship the same day. Orders placed after noon EST will ship on the next regular shipping day.
What are your ‘regular shipping days’?
We ship Monday through Friday. We do however have some holidays and special days off when we do not ship.
What holidays and other 'special' days are you closed for shipping?
We do not ship on Saturday or Sunday. In addition we are closed the following holidays: New Year’s Eve, New Year’s Day, Easter Friday and Easter Monday, Easter Day, Memorial Day Friday, Memorial Day, July 4th & 7th, Labor Day, Thanksgiving Day, Thanksgiving Friday, December 22nd, Christmas Eve, Christmas Day & December 26th.
How long will it take for my order to reach its destination?
Please allow 1-7 days depending on the destination location. The day of shipping does not count as a shipping day so will add an additional day to delivery.
What if I need my order faster?
You may upgrade your shipping for faster delivery for an additional fee. Please call 1-888-733-0631 to place expedited orders or indicate in the “Special Remarks” when you place your order and we will contact you to process the upgraded transaction.
How will I know when my item will arrive?
All orders will receive an electronic tracking number via email after they ship so that delivery times and locations can be tracked by you.
Do you ship to APO's, FPO's or PO box addresses?
We are working on this – check back soon for good news on this!
Will I be charged sales tax?
Sales Tax is only charged on orders delivered to a state in which Mele & Co. has a physical location. We are based in New York and Connecticut, therefore we only charge sales tax on orders shipped to these two states.
What is your warranty?
We want you to be happy! If you have a problem with your jewelry box please calls us or email us at email@example.com and we will do our best to help you!
What if I need or want to return my order?
We want to ensure you are satisfied with your purchase. You may return your purchase within 30 days of purchase if the item is in new condition or is deemed to be defective. If the item is damaged we will replace or refund at your request. Return credits will not be issued until we receive the returned product and inspect. All returns must be returned with an assigned Return Authorization Number. Please email firstname.lastname@example.org or call 1-888-733-0631 to process your return and for the return address.
Where are your jewelry boxes made?
A big part of our design concept is developed in Upstate New York at our corporate office, then our team in our overseas office works with our suppliers there to manufacture our Mele & Co. jewelry boxes. Our whole team – in the US and overseas -works hard to accomplish our goal to make sure our jewelry boxes bring joy to their owners!
I know there are a lot of testing requirements on consumer goods now, do you comply?
We do – and sometimes we test to even higher standards than we have to! We adhere to all federally mandated US quality assurance and consumer safety guidelines.
What are your jewelry boxes made from?
Love and joy!! No really, although we do put love and joy into our jewelry boxes we also use other materials! On the item product page – each item states what it is made from. Our wood items are all composite wood (we like to keep them affordable), our kids boxes are composite wood, plastic or wrapped hard board and our travel cases are faux leather or fabric wrapped hard board.
What songs do your musical jewelry boxes play?
We use a variety of musical selections which are called out on the item product page under the title, under Product Story and under Product Details. Currently our tunes are 'Magic Flute' ,'Beautiful Dreamer, 'Swan Lake', 'Waltz of the Flowers', 'Frère Jacques' and 'All the Pretty Little Horses'.
I am not sure what the song in my jewelry box sounds like but I wish I did – what do I do?
Call us and we will sing it to you! Just kidding, although Gina in our Customer Service department does know the words or the tune to every song!! To help you out we have a small clip of each song on the product page for that item. Just click it and listen ….feel free to sing too! Hey…if you send us a music clip of you singing we might even post it on our Facebook page!